Frequently asked questions

1. Getting Started

What does a Speech-Language Pathologist (SLP) do?

SLPs assess, diagnose, and treat communication challenges, including speech sounds, language delays, fluency (stuttering), social communication, voice, literacy skills, and feeding. They work with children and families to support strong, functional communication skills.

What does a Communicative Disorders Assistant (CDA) do?

A CDA delivers therapy sessions under the supervision and clinical direction of an SLP. The SLP completes the assessment, sets goals, and regularly reviews progress.

Do I need a referral from a doctor?

No. Families can book directly with Speech Haven. However, some insurance plans may require a physician referral for reimbursement.

How do I know if my child needs speech therapy?

If you notice difficulty with speech clarity, understanding directions, expressing ideas, social communication, stuttering, or reading and writing skills, an assessment is recommended. Early support leads to better long-term outcomes.

2. Assessments

What happens during an assessment?

The SLP gathers information about your child’s development, reviews your concerns, observes play or conversation, and uses standardized and/or informal tools to identify strengths and areas of need. Recommendations are discussed at the end of the assessment or shared within five business days, along with next steps.

How long does an assessment take?

Typically 60–90 minutes depending on the child’s needs.

Do I receive a written report?

Reports can be generated upon request and may include assessment results, goal areas, and recommendations. An additional fee applies. Contact us for further details.

3. Therapy Sessions

What does a therapy session look like?

Sessions are play-based, engaging, and tailored to your child's interests. Strategies may include games, visuals, modelling, repetition, literacy tasks, or structured practice depending on the goals.

How long are sessions?

Sessions may be 30, 45, or 60 minutes depending on age, attention, and goals.

How often should my child attend?

Frequency varies. Many families begin with weekly sessions, but bi-weekly or monthly check-ins may also be appropriate. The SLP will recommend a schedule that best supports progress.

Will I be involved in sessions?

Parent involvement is highly encouraged. Families may observe sessions, join activities, or receive home strategies to help carry over skills between appointments.

How long will my child need therapy?

Duration depends on the type of difficulty, consistency of practice, attendance, and the child’s rate of learning. Your SLP will update you regularly on progress.

4. Home Practice & Parent Coaching

Why is home practice important?

Children make the most progress when therapy strategies are used consistently at home. A few minutes of daily practice is often more effective than one weekly session alone.

Will I receive activities to use at home?

Yes. Your clinician will provide simple, practical strategies or worksheets to support carryover.

5. Virtual Therapy (Teletherapy)

Does virtual speech therapy work?

Yes! Research shows online therapy is just as effective as in-person therapy for many goals. Children often enjoy the interactive online tools.

What do I need for a virtual session?

A stable internet connection, a quiet space, and a device with a camera and microphone. A parent may need to support younger children on-screen.

6. Fees, Billing & Insurance

Our Rates, How much does speech therapy cost?

Many private insurance plans cover Speech-Language Pathology services. Coverage varies by provider. We encourage you to check your plan for:

• Annual limits

• Requirement for a referral

• Coverage for SLP vs. CDA services

Our fees follow the general guidelines set by the Ontario Association of Speech-Language Pathologists and Audiologists (OSLA). Rates may vary based on session length, service type, whether sessions are provided by an SLP or CDA, and weekend availability. Please contact us for more info.

Are your services covered by insurance?

Clients typically pay upfront and submit receipts to their insurer for reimbursement.

What forms of payment do you accept?

We accept payment by Mastercard, VISA debit, and Interac e-Transfer™. Additional charges for Credit Card will apply.

7. Locations & Service Areas

Where do sessions take place?

Speech Haven offers clinic-based sessions, virtual sessions, and (if applicable to your clinic) school visits depending on availability.

Do you serve children outside your city?

Yes. Virtual therapy is available across Ontario, with in-person services offered at our Burlington clinic.

8. Wait-list & Scheduling

Is there a wait-list?

Wait times vary based on service type and clinician availability. We do our best to offer timely appointments.

How do I book a session?

Families can book through our online portal, by phone, or by contacting us through the website.

9. Communication & Collaboration

Do you work with teachers, physicians, or other professionals?

Yes. With your consent, we coordinate with educators, pediatricians, OTs, PTs, and other professionals to ensure well-rounded support.

Can you attend school meetings (IEPs, case conferences)?

Yes, depending on clinician availability. Additional fees may apply.

10. Privacy & Consent

How is my child’s information protected?

We follow PHIPA (Ontario’s Personal Health Information Protection Act). All records are securely stored, and information is shared only with your consent unless required by law.

How long do you keep client files?

As required by Ontario regulations, client records are securely stored for 10 years after the last appointment, or 10 years after the child turns 18, whichever is later.

11. Miscellaneous

What ages do you work with?

We support toddlers, preschoolers, school-aged children, teens, and families.

Do you offer bilingual services?

Yes, when available. Ask us about specific languages.

What if my child is shy or nervous?

Many children warm up over time. Our clinicians use gentle, playful approaches to help them feel safe and comfortable.